The Younique LOVE IT
We’ve crafted our returns and exchanges policy with your satisfaction in mind, and we guarantee that your experience with Younique will be easy and worry-free. If you don’t love it, we’ve got you covered! WITHIN 14 DAYSYou are eligible for an equal value product credit, same-value exchange, or full refund of the purchase price (less shipping & handling).* WITHIN 15-30 DAYSYou are eligible for an equal value product credit, product exchange, or 80% refund of the purchase price (less shipping & handling).*WITHIN 31-90 DAYSYou are eligible for an equal value product credit or product exchange (less shipping & handling).
Start Your Return
We’ve worked hard to create a hassle-free self-serve portal for returns and exchanges.
- Navigate to your order history
- Click on the Order ID that contains the product you would like to return
- Select “Start a Return”
If you need additional information on self-serve returns, please visit our Customer Care page.
Return My Order
To return or exchange your Younique products, you can contact Customer Care or use the self-serve option available to you in your Back Office (or My Tools).
Self-Serve Portal Instructions
The self-serve option in your Back Office allows you to initiate a return or exchange request from your order’s receipt page.
- For Presenters: To initiate a request, go to “Customer Connect” in your Back Office and select the “Orders” tab.
- For customers: To initiate a request, go to “My Tools” and select “My Orders.”
1. Click on the Order ID for the order that contains the products you would like to return or exchange. On the order’s receipt page, scroll to the bottom of the page and select the “Start a Return” button.
2. Select the product you would like to return or exchange. To ensure that your request is processed as quickly as possible, we recommended submitting returns or exchanges separately from quality concern submissions.
3. Fill out the drop-downs for each item you selected.
Note: If you select the “Damaged Packaging or Hardware, Quality Concern, or Other” option, you will be prompted to include a photo of the product.
4. You will have the option to review your request before submitting it.
5. Returns and Exchanges: Once you have selected “Submit” the resolution chosen will be issued to your account. If you choose to return the product back to us, you will be provided with a RMA number and return label. Please keep in mind that the return label is not prepaid.
There are certain requests that cannot be completed through the self-serve portal. For these situations, please contact Customer Care for further assistance.
Customer Care Returns
To initiate a return or exchange with Customer Care, please contact us with your Order ID. Customer Care will be able to provide you with your order-specific return instructions and your unique RMA number, which is required to process any return with Younique.
Frequently Asked Questions
Where can I find a copy of the Younique Love It Guarantee?
You can find a detailed copy of the Love It Guarantee by clicking here.
Do I need to pay return shipping?
Yes. Under our Love It Guarantee, we require the customer to pay any return shipping costs for a return or exchange.
When will I receive my refund?
Once we receive your package in our Return Facility, please allow up to 7 business days to be contacted regarding your refund.
Why does the refund option only allow me to choose Y-CASH, even when I’m within the 14 day return time frame for my order?
To allow your order time to process, ship, and deliver, the refund to card option will not show in the self-serve portal until 8 days after your order has been placed. On day 8 the “Refund” option will become available. If you need any assistance completing your RMA for a refund, please reach out to Customer Care who can assist you further.
Can I return my product in person to the Distribution Center or the Corporate Offices?
Unfortunately, no. We do not have the ability to accept packages delivered to our offices in person.
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